Terms of Service

Terms of Service for Masoom Pets

Effective Date: 07/12/24

Welcome to Masoom Pets! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using the Masoom Pets website and placing an order, you agree to comply with these Terms. Please read them carefully.

1. Acceptance of Terms

By using the Masoom Pets website, you agree to these Terms and any additional terms, conditions, or policies referenced herein. If you do not agree to these Terms, you should not use our website or services.

2. Product Information and Availability

  • We make every effort to ensure that the product information on our website is accurate. However, we do not guarantee that product descriptions, images, or availability are error-free. We reserve the right to correct any inaccuracies and update product details as necessary.
  • Product availability is subject to change without notice, and we cannot guarantee the availability of any product.

3. Order and Payment

  • When you place an order through our website, you are offering to purchase a product subject to these Terms. We reserve the right to accept or reject your order at our discretion.
  • All prices listed are in INR and are subject to change. Payment is required at the time of purchase. We accept various payment methods, including credit/debit cards and digital wallets.
  • For cash-on-delivery orders, payment must be made upon delivery of the products.

4. Shipping and Delivery

  • We offer shipping to various locations. Delivery times depend on the shipping method selected and your location.
  • While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party shipping carriers, weather conditions, or other factors beyond our control.

5. Returns and Refunds

  • Our Return and Refund Policy outlines the process for returns, refunds, and exchanges. For any concerns or questions regarding returns, please refer to our Return and Refund Policy for details.
  • You can contact us at masoompet11@gmail.com or reach us at +91 91753 22232 for assistance with returns or refunds.

6. Intellectual Property

  • All content on the Masoom Pets website, including logos, images, text, graphics, videos, and software, is the property of Masoom Pets and is protected by copyright, trademark, and other intellectual property laws.
  • You may not copy, reproduce, distribute, or otherwise use any content from our website without express written permission.

7. Customer Account

  • To place an order, you may be required to create an account on our website. You are responsible for maintaining the confidentiality of your account information and ensuring that it is accurate and up to date.
  • You agree to notify us immediately if you suspect any unauthorized use of your account.

8. Privacy Policy

  • Your use of our website is governed by our Privacy Policy. We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.

9. Limitation of Liability

  • Masoom Pets is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products.
  • We do not guarantee that our website will be free from errors, viruses, or other harmful components, and you access our website at your own risk.

10. Indemnification

You agree to indemnify, defend, and hold harmless Masoom Pets and its affiliates, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of our website or products.

11. Amendments to Terms

  • We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with the updated effective date. By continuing to use our website after such changes, you agree to the updated Terms.

12. Governing Law

These Terms will be governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Pune, India.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Masoom Pets
Email: masoompet11@gmail.com
Phone: +91 91753 22232

By using our website and services, you agree to comply with these Terms of Service. Thank you for choosing Masoom Pets!