Return and Refund Policy for Masoom Pets
At Masoom Pets, we strive to provide the best shopping experience for our valued customers. We understand that sometimes situations arise where you may need to return a product or request a refund. To ensure fairness and customer satisfaction, we have developed the following Return and Refund Policy:
Returns Eligibility:
We accept returns for products that meet the following criteria:
- The product is damaged, defective, or incorrect.
- The return request is initiated within 2 days from the date of delivery in case of damage or defect.
Return Procedure:
If you wish to return a product, please follow these steps:
- Log in to your account on our website and navigate to the Order History section.
- Find the relevant order and select the item(s) you wish to return, noting the order number.
- Send an email to masoompet11@gmail.com Include the order number, clear images of the defective product, and a brief reason for the return to help us improve our services.
- Our customer support team will review your request and provide you with further instructions within 2 working days.
Refund Policy:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- For payments made via credit/debit cards or digital wallets, the refund will be processed back to the original payment method and may take up to 15 working days to reflect in your account.
- For cash-on-delivery orders, you can opt for a refund via bank transfer or store credit, which may take up to 15 working days.
Exchange Policy:
Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process and place a new order for the desired product.
Cancellation Policy:
You can cancel an order within 1 hour of placing it by sending a WhatsApp message to +919175322232 or writing an email to masoompet11@gmail.com with your order number and name. Once the order is processed or shipped, it cannot be cancelled.
Customer Support:
Our dedicated customer support team is available 5 days a week to assist you with any questions or concerns related to returns, refunds, or any other part of your shopping experience.
Policy Changes:
Please note that this Return and Refund Policy is subject to change without prior notice. For the most up-to-date version, please refer to our website. By shopping with us, you agree to abide by these policies and procedures, ensuring a seamless and enjoyable shopping experience. We value your trust and look forward to serving you.
Masoom Pets
Contact: 9175322232